How to Get and Use Testimonials
Small businesses don't have the same luxury of 'brand-name
recognition' that the big companies have. Thus, we have to
work that much harder to earn our visitor's trust. One way
to build this all-important credibility is to get and use
testimonials from happy customers.
__HOW TO GET TESTIMONIALS FOR AN EXISTING PRODUCT
If your product or service has been available for some
time, then it's not that hard to find out how your
customers feel about their purchase or your service.
1) Unsolicited Testimonials.
Your customer may be so thrilled with your product that
he or she just has to let you know how happy she is. As
a courtesy, you may want to acknowledge her message and
ask for permission to use her testimonial in your
promotions and on your website.
2) Ask.
Don't assume that happy customers will write to you.
Be proactive! For example, you can contact your customers
and ask them for feedback on your product or service. You
can even include an evaluation form with your package to
save time. You'll get both valuable suggestions for product
improvements, and hopefully some testimonials as well.
I've found that customers will often email me with a
question or comment that shows how much he appreciates
my product or service. I answer the email thoroughly,
then follow up with a request for a testimonial.
__HOW TO TESTIMONIALS FOR NEW PRODUCTS OR SERVICES
What do you do if your product is brand-new? You may not
yet have customers, or perhaps your product/service is
something that takes time before results can be seen (for
example, a dog training tutorial).
1) Get a 'Personal Referral'.
Ask colleagues, subscribers, or previous customers
from another product line to attest to your knowledge,
integrity, great customer service, or how your other
product has helped them.
2) Approach a Colleague for a Review.
Find another 'expert' in your target market (*not* a
competitor, though!) and offer him or her a complimentary
copy of your product for review. This has two advantages:
first, you'll get constructive feedback about your
product from someone in your field... and secondly,
you may get a testimonial from it.
Testimonials from 'experts' certainly helps to add
credibility to your offer. However, try to get customer
testimonials as well - it helps to show that you have
happy customers, not just happy colleagues. :-)
3) Make a Special Offer to Your Target Audience.
For example, you could offer the first 20 people to
contact you a free or discounted copy/sample of your
product in exchange for feedback and a testimonial (if
they feel it's warranted, of course).
__A FEW PARTING TIPS...
* Use real testimonials. They have that genuine 'ring' to
them.
* Don't 'polish' or edit to an extreme. Let the testimonial
speak for itself.
* If possible, add credibility by including a name, email
address or URL, your customer's state or province of
residence, or even the customer's company name, job
title, etc.
* Longer testimonials often have more 'impact' than short
ones. Many testimonials can easily be edited to read:
'...truly amazing...'
'...gorgeous...stunning...'
On the other hand, a longer testimonial can be far more
persuasive:
'I was initially reluctant to order any type of jewelry
online ... but I was thrilled when I got my bracelet!
It's gorgeous, one of the most stunning pieces I own.
Thank you so much for your wonderful catalog, and for
your excellent service. I'll be back!'
* Use specific testimonials, whenever possible. Details
make a much 'stronger' or more persuasive testimonial.
For example, 'I love your book!' is not as effective as:
'It's been six months since I purchased your highly
motivating book. I started a new exercise program that
I've stuck to now for 5 months and at 46 years of age,
I have never been more fit in my life. I feel great,
and as an added bonus I've even lost 10 pounds. Thank
you so much. I love your book!'
You can find additional tips in the article, 'How to Harness
the Power of Testimonials', available at
http://onlinebusinessbasics.com/articles estimonialtips.html
Don't be shy to seek and display testimonials -- they're
a valuable asset for marketing your business, and they help
to convert prospects into paying customers.
__________
ABOUT THE AUTHOR:
Angela is the editor of Online Business Basics, a practical
guide to building a business on a beginner's budget. It's
a proven hit with beginners, for the down-to-earth style
and loads of instantly useable tips! For details, visit
http://onlinebusinessbasics.com/article.html
OR request a series of 10 free reports to get you started:
http://onlinebusinessbasics.com/freereports.html
The faith of the children of Lir
Paul Gibney
This haunting story has inspired Celtic jewelry makers for many years now as the swan theme embodies traditional Celtic designs and Celtic symbols.
A long time ago in ancient Ireland lived an Irish Chieftain named Lir. He was married to Aobh daughter of King Bodhbh (also called Bov the Red) of Lough Dergh. They had four beautiful children; Fionnula, Aodh, Fiachra and Conn. Unfortunately Aobh died giving birth and Lir was devastated with grief.
When King Bodhbh heard of Lir's loss he offered another one of his daughters to Lir in marriage. Lir choose Aoife as his new wife and stepmother to his children. At first, all when well with the marriage, Lir doted on his four children. Soon Aoife became intensely jealous of her stepchildren. She even pretended to be sick for a whole year in order to look for special attention. One day Aoife told the children that they we going with her to visit there Grandfather King Bodhbh, as they had done many times before. Along the way they stopped at Lough Dairbhreach (lake of the oaks) and Aoife ordered the children to wash themselves in the lough. Once they were in the water, Aoife cast a magic spell turning the four children of Lir into beautiful white swans. Fionnuala cursed her but implored her to put some limits on the spell. Aoife regretting what she had done agreed to allow them keep their beautiful singing voices. But the spell still imposed a harsh sentence on the swan children. They were to spend 300 years on Lough Dairbhreach, 300 years in the Straits of Moyle and the final 300 years at Erris. They spell would only be broken when they heard the first bells of Christianity and when a King from the north marries a Princess from the south.
When King Bodhbh found out what Aoife had done to the children of Lir, using a Druids rod he turned her into a "Witch of the air". As the legend goes Aoife still blows in the howling wind and her screams can be heard when a storm blows.
Over the years Lir and many others continued to visit the swan children. They listened to their enchanting, magical singing that was said to calm even the most savage beast.
Over the 900 years of the spell they faced extremely harsh weather conditions. Near the end they traveled to Inish Gluaire where they first heard the Christian bells and met a Christian missionary called St. Mochaomhog. They told him of their plight and that they were the children of Lir. At this time a King from the north King Lairgnean was due to wed Deach, a daughter of the southern Muster King. King Lairgnean had heard of the swan's lovely singing voices and wanted to give them to his wife as a wedding present. But while King Lairgnean was trying to capture the swans he touched one of them and the spell was broken. The swans turned back into their human form, but they were very old and
Withered looking. Fionnula the oldest asked St. Mochaomhog to baptize them and soon after they died. They were buried the same way they lived, together. Later that night St. Mochaomhog dreamed that he saw four beautiful white swans flying over the sea straight up to heaven.
This beautiful Celtic myth has inspired Irish gifts makers over the years to create wonderful works of art. Many Irish jewelry manufactures have incorporated the 4 swan theme into many stunning pieces of children of Lir jewelry.
Paul Gibney is a co-founder of http://www.claddaghstore.com one of Ireland largest online Celtic Jewelry Stores.
